Asian American Federation: Extended

Expanding a mental health resources hub for the Asian American community.

2024

Team

  • Kristine Huynh - Product Designer/ Researcher
  • Vicki Chen - UX Designer 
  • Melody Firing - Visual Designer 

Tools

  • Figma 
  • Notions 

Methods

  • Affinity mapping 
  • Content inventory 
  • Competitive Analysis

The nonprofit wanted to created a scaled up mental health resouces for their stakeholder.

The Asian American Federation wants to obtain funding for its project by sharing an expanded version of the mental health resources with its stakeholders. 

After completing the MVP project with all the resources, the Asian American Federation has already provided Providers' Mental health hub. This project meets the MVP of the project requirement that the AAF wanted, which included: 

  1. Have a one-page resources hub for all the worksheets and the research AAF has conducted, which providers can use to provide more help for their clients. 
  2. It is critical to have resources translated for the Asian diaspora so that mental health providers can refer their clients to them. The resources are translated into their preferred language. 

Main goals: Design a Mental Health Hub to hold resources, build spaces for events and workshops

The main goal of this project was to bridge the gap between and bring more awareness to the Asian community to seek help for their mental health through multiple avenues: 

  1. Workshops and Events for elder clients to seek 
  2. Design an architectural and UI foundation of a mental health hub for their targeted users to access mental health services. 
  3. Consolidate mental health resources and develop a format to host webpages for existing non-web resources (transferring WeChat articles into the web-accessible format).

The question below refers to the affinity maps used when surveying mental health providers to understand their clients' needs. I created a Google Form to gather research to understand users' needs further and what they should expect from the mental health hub's resources. 

  1. How can we talk about Asian elders seeking mental health help?
  2. Information about seeking financial help 
  3. Model minority myth 
  4. Racial and religious intolerance 
  5. Perpetual foreigner stereotype 

Using Research Strategies

Who are the users? Interviewing therapy providers.  

I started by creating a questionnaire document to gather research and understand what providers want in the resources hub. This hub can be a library of information providers can share with their clients. 

The primary goals:  

  1. Understand the primary and secondary audience
  2. Understand what providers need from the mental health hub
  3. Discover how providers will use the mental health hub

From the interview, these were key insights retrieved from the affinity map.

In introspects

The project experience was exciting in the last month because, in this extended version, I explored different mental health resources across the internet to experiment with what would be helpful for their users. It was interesting to learn about the nonprofit advocating from their investor to get a hold of monetary investments to bring this project to life where it can support many Asian diasporas.

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